crisis management

Health crises never occur at a convenient time. They’re even worse for elderly people who either don’t have a support system or whose families live at a distance. Many don’t know where to turn for support in a time of extreme need.

Keen Life Care Managers are available 24/7 to assist seniors and families in need.

Common Crises that Occur with Seniors

  • Falls or accidents resulting in injuries
  • Urinary tract infections or pneumonia requiring hospitalization
  • Worsening of chronic diseases, such as COPD, congestive heart failure, diabetes, dementia, and arthritis
  • Onset of new illness, such as cancer, stroke, heart attack, and seizures
  • Acute worsening of a neurological disorder, such as Parkinsonism, multiple sclerosis, and ALS

Keen Life Care Managers can help assess the situation and create a plan, thereby alleviating your fears and empowering you to move forward.

We thrive on helping seniors and their families stabilize difficult situations. If you reside outside our service area, we can often provide remote services or help you locate a Life Care Manager in your area.

For seniors who have a strong support system, we can be your consultant and referral source. For individuals without reliable local support, we can oversee all medical care and services.

Please give us a call!

The Story of Joe and Sophia

Joe lives in New York, and his 93-year old mother, Sophia, in Southern California. One afternoon Joe received a call from his mom’s neighbor that Sophia had fallen and broken her hip while taking the trash cans to the curb. Sophia was in the emergency room in California, and Joe was at work in New York.

Joe was distraught and wanted to get on the next plane to give his mom comfort and support. Leaving his wife and two small children was not an option, since, in two days, she was to deliver their third child via C-section.

The hospital discharge planner referred Joe to Keen Home Care. He appreciated speaking with a Life Care Manager (LCM) who took him through his mom’s rehabilitation process.

Joe disclosed to the LCM that his mom had limited funds socked away in a mutual fund, but he worried that they would not be sufficient to support her care.

Prior to her fall, Sophia had lived alone in her own home and managed her affairs independently. Following surgery, Sophia experienced significant confusion.

Initial Plan We Developed for Sophia

Given that Sophia experienced confusion following surgery and that she had limited funds for extended in-home care, the following plan was created:

  • Transfer Sophia to a reputable rehabilitation center to optimize her insurance benefits and extend her therapy time.
  • Arrange for Sophia’s transfer to the rehab center, retrieve clothing items from Sophia’s home, conduct a household safety assessment, collaborate with rehab staff regarding progress, and provide moral support.
  • Arrange for the boarding of Sophia’s dog and its twice-weekly visits at the rehab center.
  • Remove spoiled food from Sophia’s fridge, coordinate equipment delivery, arrange for transport home and for in-home private-duty care and skilled therapy.
  • Facilitate communication between Joe and Sophia via webcam and provide status updates to Joe twice weekly.
  • Prior to discharge, purchase groceries, medications, and needed supplies and educate private-duty caregivers regarding Sophia’s goal of a return to independence.

Joe was extremely relieved to find a trusted local surrogate in Keen Home Care. Sophia’s confusion resolved, and she made good progress. Joe was able to fly out and visit his mom after she returned home. He collaborated with the Keen LCM to create a sustainable plan for caregiver support three days a week to assist with challenging tasks, such as taking out the trash cans, showering, and grocery shopping.

Call today for a free consultation.