Meet The Keen Home Care Team

  • Machelle Thompson

    Machelle Thompson

    Certifications: PT, CMC, GCM

  • Ginny Dutile

    Certifications: MA, CMC, GCM, Social Worker

  • Alma Hernandez

    Client Services Representative

  • Robbi Anderson

    Robbi Anderson

    Payroll & Accounts Manager

Our elite team can help find solutions to care for your loved one.

Machelle Thompson, PT, CMC

President & Senior Life Care Manager

Machelle has lived in Long Beach since 1982. She loves tennis, boating, music, and traveling with her two sons. Machelle earned her degree in physical therapy from Mt. St. Mary’s College in 1990 and has worked in acute-care hospitals, out-patient clinics, home health, and skilled nursing facilities. Machelle served as a Director of Rehabilitation in skilled nursing facilities and developed a love for operations, thus becoming licensed as a Nursing Home Administrator (NHA). In that capacity, Machelle managed the day-to-day operations of secured dementia facilities, sub-acute facilities, and skilled nursing facilities with rehabilitation units.

Machelle founded Keen Home Care in 2005 and obtained a Care Manager Certificate (CMC). She enjoys senior consulting and coaching and strives to help seniors and their families develop effective plans to address the challenges of aging. Machelle appreciates the opportunity to collaborate with seniors, families, physicians, therapists, hospice staff, and other professionals to create a harmonized care team.

Professional Affiliations/Service/Memberships:

  • Home Care Association of America, Member
  • Estate Planning and Trust Council of Long Beach, President
  • Executives Association of Long Beach, Past President
  • Women Presidents Organization (Orange County II Chapter), Member
  • Community Hospital of Long Beach, former Member of the Foundation Board of Directors, current Trustee
  • Professional Fiduciary Association of America, Member
  • Long Beach Yacht Club, Club 100 Member
  • Alamitos Bay Neighbors, Expert Contributor for Home Care

Licenses & Certifications

  • Registered Physical Therapist
  • Licensee for Rossmoor Home Assisted Living Facility (RCFE), License #306005289
  • Care Manager Certificate (CMC)
  • Completed Fiduciary Curriculum, CSUF

Ginny Dutile, MSW, CMC

VP of Operations & Life Care Manager

Ginny earned her master’s degree in Clinical Psychology from Cal State Dominguez Hills in 1996 and launched her career as a Qualified Mental Retardation Professional (QMRP). Ginny implemented, evaluated, and monitored program development for developmentally disabled adults, as well as created new training and orientation programs for facility staff. Over the next 16 years, Ginny assisted in opening two six-bed board-and-care facilities for developmentally disabled individuals. Ginny then became Director of Social Services in rehabilitation facilities. Her passion for operations led her to obtain licenses as a Nursing Home Administrator and an Executive Director for RCFEs (Residential Care for the Elderly).

Ginny joined Keen Home Care in 2006 and serves as the VP of Operations and a Life Care Manager. Her managerial background and psychological training lend themselves well to assist, educate, and collaborate with seniors, families, and care teams in managing difficult behaviors, end-of-life issues, transitions in care needs, and strategic planning. Ginny routinely helps families have difficult conversations and complete necessary documents (Durable Power of Attorney for Healthcare and Finances, and Advanced Directives) to ensure their affairs and care wishes are honored.

Somewhere along her professional development path, Ginny found time to raise four amazing children, who live with her in her Long Beach home. Ginny enjoys cooking, dancing, music, and keeping pace with her playful bunch.

Professional Affiliations & Service

  • MarineParents.com, Volunteer
  • Home Care Association of America-, Member
  • Estate Planning and Trust Council of Long Beach, Member
  • Professional Fiduciary Association of California, Member
  • Aging Life Professional Association, Member

Licenses & Certifications

  • Care Manager Certified (CMC)
  • RCFE Administrator (RCFE #6035000740)

Alma Hernandez

Client Services Specialist

As a girl, Alma watched over her younger siblings, instilling in her the value of caring for others. She lived in a small town about eight hours from Mexico City until she was 15, when she came to the United States. Alma currently attends Long Beach City College, with the goal of becoming an LVN.

In 2007, Alma began working at Keen Home Care as a part-time caregiver and a year later was promoted to caregiver team leader. Today she is the Client Services Specialist, in charge of client relations, quality assurance visits, and caregiver training.

“I don’t see myself working for another company or doing something else,” she says. “I love everything about this job.”

Alma is ever warm and vibrant, though her smile becomes even wider when she speaks of her favorite aspects of her work: “No question, it’s helping clients one on one. Even the minimal things I might do for them can brighten their day.”

In her free time, Alma takes good care of herself, too, hiking, going to the gym, running, and traveling.

Roberta (Robbi) Anderson

Payroll & Accounts Manager

Robbi has a genuine, winning personality that makes everyone in her presence feel immediately at ease. With a bachelor’s degree in psychology from California State University, Fullerton, and years of experience as a counselor in various settings, Robbi seeks to serve others through her work.

Not only is she a seasoned professional in the home care industry, but she knows the stress, heartaches, and rewards of taking care of her own terminally ill mother for her last two years. She is someone who understands firsthand what you and your loved one are going through.

“Ive never dealt with a company owner who had such integrity and compassion for her clients and staff,” Robbi says of Machelle Thompson, CEO of Keen Home Care. “Keen feels like a second family, and we all feel very motivated to do our best.”

In her downtime, Robbi designs custom jewelry, enjoys wine tastings, and has competed in crossword-puzzle tournaments.


Keen can help. Please call today for a free consultation.