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CONCIERGE CARE

Executive Team

Our elite team can help find solutions to care for your loved one.

Machelle Thompson, PT, CMC

President & Senior Life Care Manager

Machelle has lived in Long Beach since 1982. She loves tennis, boating, music, and traveling with her two sons. Machelle earned her degree in physical therapy from Mt. St. Mary’s College in 1990 and has worked in acute-care hospitals, out-patient clinics, home health, and skilled nursing facilities. Machelle served as a Director of Rehabilitation in skilled nursing facilities and developed a love for operations, thus becoming licensed as a Nursing Home Administrator (NHA). In that capacity, Machelle managed the day-to-day operations of secured dementia facilities, sub-acute facilities, and skilled nursing facilities with rehabilitation units.

Machelle founded Keen Home Care in 2005 and obtained a Care Manager Certificate (CMC). She enjoys senior consulting and coaching and strives to help seniors and their families develop effective plans to address the challenges of aging. Machelle appreciates the opportunity to collaborate with seniors, families, physicians, therapists, hospice staff, and other professionals to create a harmonized care team.

Professional Affiliations/Service/Memberships:

  • Home Care Association of America, Member
  • Estate Planning and Trust Council of Long Beach, President
  • Executives Association of Long Beach, Past President
  • Women Presidents Organization (Orange County II Chapter), Member
  • Community Hospital of Long Beach, former Member of the Foundation Board of Directors, current Trustee
  • Professional Fiduciary Association of America, Member
  • Long Beach Yacht Club, Club 100 Member
  • Alamitos Bay Neighbors, Expert Contributor for Home Care

Licenses & Certifications

  • Registered Physical Therapist
  • Licensee for Rossmoor Home Assisted Living Facility (RCFE), License #306005289
  • Care Manager Certificate (CMC)
  • Completed Fiduciary Curriculum, CSUF

Ginny Dutile, MSW, CMC

VP of Operations & Life Care Manager

Ginny earned her master’s degree in Clinical Psychology from Cal State Dominguez Hills in 1996 and launched her career as a Qualified Mental Retardation Professional (QMRP). Ginny implemented, evaluated, and monitored program development for developmentally disabled adults, as well as created new training and orientation programs for facility staff. Over the next 16 years, Ginny assisted in opening two six-bed board-and-care facilities for developmentally disabled individuals. Ginny then became Director of Social Services in rehabilitation facilities. Her passion for operations led her to obtain licenses as a Nursing Home Administrator and an Executive Director for RCFEs (Residential Care for the Elderly).

Ginny joined Keen Home Care in 2006 and serves as the VP of Operations and a Life Care Manager. Her managerial background and psychological training lend themselves well to assist, educate, and collaborate with seniors, families, and care teams in managing difficult behaviors, end-of-life issues, transitions in care needs, and strategic planning. Ginny routinely helps families have difficult conversations and complete necessary documents (Durable Power of Attorney for Healthcare and Finances, and Advanced Directives) to ensure their affairs and care wishes are honored.

Somewhere along her professional development path, Ginny found time to raise four amazing children, who live with her in her Long Beach home. Ginny enjoys cooking, dancing, music, and keeping pace with her playful bunch.

Professional Affiliations & Service

  • MarineParents.com, Volunteer
  • Home Care Association of America-, Member
  • Estate Planning and Trust Council of Long Beach, Member
  • Professional Fiduciary Association of California, Member
  • Aging Life Professional Association, Member

Licenses & Certifications

  • Care Manager Certified (CMC)
  • RCFE Administrator (RCFE #6035000740)

Alma Hernandez

Client Services Specialist

As a girl, Alma watched over her younger siblings, instilling in her the value of caring for others. She lived in a small town about eight hours from Mexico City until she was 15, when she came to the United States. Alma currently attends Long Beach City College, with the goal of becoming an LVN.

In 2007, Alma began working at Keen Home Care as a part-time caregiver and a year later was promoted to caregiver team leader. Today she is the Client Services Specialist, in charge of client relations, quality assurance visits, and caregiver training.

“I don’t see myself working for another company or doing something else,” she says. “I love everything about this job.”

Alma is ever warm and vibrant, though her smile becomes even wider when she speaks of her favorite aspects of her work: “No question, it’s helping clients one on one. Even the minimal things I might do for them can brighten their day.”

In her free time, Alma takes good care of herself, too, hiking, going to the gym, running, and traveling.

Roberta (Robbi) Anderson

Payroll & Accounts Manager

Robbi has a genuine, winning personality that makes everyone in her presence feel immediately at ease. With a bachelor’s degree in psychology from California State University, Fullerton, and years of experience as a counselor in various settings, Robbi seeks to serve others through her work.

Not only is she a seasoned professional in the home care industry, but she knows the stress, heartaches, and rewards of taking care of her own terminally ill mother for her last two years. She is someone who understands firsthand what you and your loved one are going through.

“Ive never dealt with a company owner who had such integrity and compassion for her clients and staff,” Robbi says of Machelle Thompson, CEO of Keen Home Care. “Keen feels like a second family, and we all feel very motivated to do our best.”

In her downtime, Robbi designs custom jewelry, enjoys wine tastings, and has competed in crossword-puzzle tournaments.

Latoya Johnson

Client Care Coordinator

Latoya began her journey in the home care field in 2012, first as a caregiver but quickly moving up to Activities Director and then Shift Lead at an Assisted Living facility. She fell in love with the profession right from the start and has found a great sense of purpose and honor in ensuring that our clients are well taken care of. As Client Care Coordinator, she takes great pride in providing our clients with caregivers that she knows they can trust. 

She comes by her aptitude for caring for others naturally, as she is extremely family oriented as well. She loves spending as much of her downtime as possible with her husband and two amazing kids, doing anything from swimming to taking her son on bike rides to enjoying Sundays at her mom’s house. 

Christine Yap

Care Development Manager

Christine earned her bachelor’s degree in Mass Communication from St. Louis’ University and completed an extensive Nursing Assistant course from The Asian College of Science and Technology in the Philippines. In her free time, she enjoys playing volleyball, gardening, baking, listening to music, and being close to nature. She is currently looking into the area of Health Information Technology to see the benefits it can bring to the Home Care Industry.

Caregiving is innate to Christine. Growing up, she witnessed how her parents cared and repeatedly risked their own lives to save others. She also received her first training on medication and oxygen administration, vital signs monitoring, first aid and basic life support at the age of 9 when she and her older brother had to help care for their mother who had 2 artificial heart valves.

In 2003, Christine worked as a direct care staff for an RCFE in Mission Viejo and provided in-home care to physically or mentally challenged individuals. She moved to Long Beach in 2007 and worked as a Client Care Coordinator for a Caregiving Agency for 8 years and later became the Quality Care Manager for a Home Care Organization for 3 years before joining KEEN.

Christine aims to make both the caregivers’ job and the clients’ quality of life more purposeful and meaningful by imparting as much help and guidance as she can, or just by being there when needed. For her, seeing caregivers and clients happy working together is an awesome feeling.

Keen can help. Please call today for a free consultation.

Need To Discuss Your Loved One’s Senior Home Care Needs?

Finding the right level of senior home care for your aging loved one is a difficult process to navigate. That’s why you need a senior care agency you can trust to answer your questions and ease your concerns.

Fill out your information in the form fields to contact Keen Home Care or call us at (877) 852-2737 or (562) 438-5336. As a home care agency, we are fully licensed, bonded, and insured – so you have peace of mind when relying on our services.