Home Care Consumer Rights
TRANSPARENCY IN HOME CARE
*Keen Home Care is a full-service, licensed Home Care Organization.
The average consumer of private-duty in-home care in California is unaware of critical differences in the types of agencies offering services. Unfortunately, a lack of information may lead families down a costly and litigious path.
Home Care Services Protection Act of 2013 Prior to the passage of the Home Care Services Protection Act (AB-1217) in October 2013, private-duty home care in California lacked licensure and oversight by any government agency. When the new law went into effect on Jan. 1, 2016, California became the 25th state to require licensure for private-duty, or non-skilled, home care agencies.
When seeking in-home care, consumers must choose between a full-service, licensed agency (Home Care Organization) or a direct-referral agency.
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